Emergency Travel Document
South African citizens who already lodged applications for Emergency Travel Documents will be contacted individually and will be provided with a collection date, the date will be on a Tuesday or Thursday. Dates will be allocated according to date of Travel as per air tickets submitted.
People who were scheduled for November 2020 appointments to lodge Emergency Travel Document applications will be provided dates to submit applications, dates will be provided according to dates of travel. Emergency cases involving bereavement will receive priority.
Passports collection
If you have received notification that your passport is ready for collection, please use the postal option, procedure is on the notification email. Passports/Certificates will be dispatched once a week until the office re-opens.
Other applications
Please continue to send your applications by post.
Letters of retention will be processed and dispatched once a week during lockdown, until the office re-opens.
